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Your Account

I’m trying to set up an account online, but it says my e-mail address is already exists in the system. What do I do?

If the e-mail address you are entering is your own and you do not have your password, you can click the "Forgot password?" link to request an automatic reset of your password. If you have never had an account with us to your knowledge, please call the Box Office during our normal business hours so a staff member can help you.

How do I reset my password?

If you have forgotten or lost your password, you can click the "Forgot password?" link to request an automatic reset of your password. This is found under the "Account" link in the top menu.

Why do you need to know my address, e-mail, and phone number?

These details are important to the order so that the Box Office can get in touch with you in the case of a change or update to your event.

How do I unsubscribe from mail and e-mails?

You can unsubscribe from emails online by logging into your account and changing the options on the Account Information page by checking the box next to "Unsubscribe from future e-mails."
If you need to request no further contact by the Box Office through e-mail or mail you may contact the Box Office at tickets@duke.edu or 919-684-4444 and request a change to your account. If you continue to receive mailings from business other than the Box Office at Duke, you may need to contact the organization directly to make that request.  Once you have unsubscribed, the only emails you will continue to receive from the Box Office are confirmations to your personal transactions made online or by phone.

I’ve bought tickets from Duke before, but I don’t see any orders on my account. Why not?

In switching ticketing systems during the 2011 summer, the Duke University Box Office did its best to bring over pertinent customer data from the old system. While the majority of order history was imported, some events may appear to be missing from your account. Also, if a ticket was purchased to an event at the event itself, it is unlikely that the ticket was attached to your account. This is done as a means of convenience to the patron in order to speed up the process of entry into the event.

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